What to Expect at a Veterinary Appointment
Knowing what to expect during your first visit with our veterinary team will help you and your pet have a relaxed experience.
1. Get Settled
We recommend arriving 10 minutes early to complete the new patient form. We do also offer the option of completing the New Patient Form online in advance.
2. Meet Your Veterinarian
Once settled, your new veterinarian will discuss any concerns that you both have about your pet. You can ask any questions you want, and we'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Once your pet has been diagnosed, your vet will then provide a comprehensive treatment plan. Your vet will take into consideration the needs of both yourself and your pet during this process.
We will then create a detailed report of the diagnosis and treatment plan that your vet will use during future visits.
Our Pet Care Philosophy
We aim to provide caring and family-oriented care for pets in the Pflugerville area as we have been for many years.
Our down-to-earth and knowledgeable vets at Pfennig Lane Animal Hospital are here to help. We are dedicated to providing exceptional veterinary care for your beloved pets in a positive, friendly environment.
Our core values are compassion, education, teamwork, honesty and accountability.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What do I do if I have an emergency after hours?
What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.